Shipping

Shipping Providers & Ship Time

We use USPS Priority shipping, or UPS. As stated in item descriptions, Fur jackets are made to order and considered custom which means they take 10-14 days to be shipped out and can delay beyond that during peak season (unless stated otherwise). Fur slides are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after order is received and take 2-3 business days to be delivered.  NY & Sri-State area residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Express shipping is the only guarantee service we provided and this is for Fur Slides only unless a jacket has been discussed Available for immediate ship. Domestic orders above $300 will be sent with signature confirmation automatically for security purposes. 

Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. 

Express Shipping 

We use USPS Priority Express Shipping. Or UPS. If your order is placed before 12:30 pm Eastern Time, and customer selects Express Shipping at check out for FUR SLIDES ONLY, order will be shipped out the same day and received by the customer in 1-2 business days. Orders placed after 12 pm Eastern Time will ship out next business day and received the day after that. Some areas do not offer next day shipping, if this is the case, customer will be notified. 

There is NO EXPRESS OVERNIGHT SHIP ON FUR JACKETS UNLESS STATED That it’s available for immediate ship . As stated on description all jackets are made to order and run based on a 9-14 day ship out. This can overrun during busy seasons . If you have selected express , it will cut the 14 days 4-5 days.

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

GAIA VS INC is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

International Shipping

We offer USPS International Shipping ,UPS, and DHL WORLDWIDE EXPRESS. All international orders take 24-48 hours to ship. USPS takes about 10-15 days to be delivered. (SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated). DHL WORLD WIDE EXPRESS is our fastest shipping speed for international shipments and take 1-3 business days depending on the area. DELAYS CAN HAPPEN AND DHL WORLDWIDE EXPRESS shipping times are just ESTIMATES. Shipping times for DHL CANNOT BE GUARANTEED. DHL and USPS is not available to all countries at this time. Shipping prices are calculated by weight at checkout.

Please note: GAIA VS is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about our package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to GAIA VS INC and cannot be refunded or resent.